Smart lockers paired with smart services for smarter pick-ups and drop-offs
Smartbox is an easy to use solution developed in collaboration with leading retail operators suited for pick-ups and drop-offs of almost any kind. Our lockers come in a variety of sizes and can also be customized both in terms of total size and number of lockers to house items ranging in size from keys to wheelchairs.
How does it works?
1 You agree with the customer when the product will be available for pick-up from the Smartbox.
2 The product is left in the locker.
3 The customer receives the unlock code as a text message and can pick up the product when it suits them.
4 Once the customer has picked up the product, the pickup information is updated in a log that the service provider can remotely track.
5 If need be, a reminder message can be sent to the customer via the remote management service.
Customers picking up their already-paid-for parcels themselves from the lockers eliminates the need to manage peak service hour queues just to hand over parcels
The message sent to the customer containing pick-up instructions and a unique pick-up code doubles up as a marketing platform that can be used to inform the customer, for example, about new or related products
Marketing materials and special offers can also be physically placed in the locker with the
purchase
Our average customer satisfaction score is an exceptionally high 3.8/4
More than 50% of our 30 000 customers have given feedback, which is above the industry norm
Pharmacies have reported an increase in their customer satisfaction scores after taking Smartbox into use
Customers appreciate ease of use, convenience, extended service hours and our new ‘hands-free’ pick-up functionality
“Smartbox enables our customers to pick up their online purchases also outside of pharmacy service hours.”
Laura Tuovinen
Pharmacist
“Our customers appreciate easy-to-use products and services, and Smartbox ticks both boxes.”
Minna Liljamo
Pharmacist
“Offering our customers simple and secure pickup solutions that meet their schedules has improved our customer satisfaction scores.”
Henna Luukkonen
Finnish Care Supply Distribution
“By placing Smartbox in a public open space, we’re now able to serve our customers 24/7.”
Heli Heikkinen
Finnish Care Supply Distribution
“Thanks to Smartbox, we’re now able to offer our customers a no-queuing-necessary pick-up service for pre-ordered, customised printed products also outside of normal service hours. This is especially appreciated by our construction industry customers, who start their working days very early.”
Petri Raanoja
Production Manager, Grano
“Our hardware store customers appreciate the convenience that Smartbox offers.”
Ask us for a free capacity need and service level need consultation!
We offer a variety of ready-made solutions, customised solutions and integrated solutions, which can all be later extended for more locker space and paired with different services.
Why us?
Experience from multiple industries
Tens of thousands of customers served
Numerous lockers installed
Exceptionally high 3.8/4 overall customer satisfaction score
Customisable solution suited for drop-offs and pick-ups of almost any kind
